

If your amount due goes over the amount you set when you signed up for AutoPay, you will receive a notice to help you avoid late fees resulting from a portion of your bill being unpaid. Prepaid and AutoPay customers will receive a reminder that their automatic payment is scheduled to go through on a particular date.īill Exceeds Amount Alert: This alert only applies to customers signed up for AutoPay. Payment Reminders: Choose how many days in advance you want to be reminded before your bill is due. Need to pay right away Online paymentsavailable 24/7 Moving to a new place Let us ensure your service is ready Looking for Brightspeed Small Business Hop on a quick chat, or ask to be connected with a live agent. Prepaid customers receive this notice by default and don't have the option to turn it off. Order new services 83 (MYBRSPD) Customers using a TTY device may contact the phone number on this page for assistance. A Technical Account Manager is also available used technical governance and operable support. If you signed up for paperless billing, this notification is automatic. Cloud Application Manager orchestrates delivery of infrastructure, applications, both service across multiple clouds while provided support for consolidated billing, log and health monitoring, and security best practices. Monthly Bill Ready Email: Receive a monthly email notification when your new bill is ready to be viewed online. Repair Status/Repair Notifications: If you have set up a repair appointment over the phone or through the online Service Appointment Manager, this option will send you status alerts about your technician service visit. These notifications only apply when you have an order in progress.īilling Notifications: This type of notification alerts you only if something important or unusual has occurred with your account, such as your bill is past due or undeliverable. This may include appointments with a technician, shipment of new equipment, or confirmation of the date a new service will be activated.
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Order Status: If you add a new service, upgrade your service, or move service to a new address, this option will alert you of the order status. Here's a quick summary of the notification types: For security reasons, some types of alerts may only offer email notification. Please note that Prepaid and AutoPay customers will have slightly different notification options.

There are several notifications that you can choose from.
